Terms&Conditions

Terms & conditions of use of this website

All Terms and Conditions represented in the Terms and Conditions section are applied to the use of this website. By using this website, you acknowledge that you have read, understood, and agree with each species of our terms and conditions and any applicable law. If you do not agree with these terms and conditions, then you are not allowed to use the website. We keep the right to amend our terms and conditions for any reason and at any time without additional acknowledgement. This part of the Art Wool website describes the Terms and Conditions of the website. All represented Terms and Conditions are applied to the use of this website.

We shall not be liable for any breach of our obligations under these Terms and Conditions where we are hindered or prevented from carrying out our obligations by any cause outside our reasonable control or by any reason or damage caused by force mature.

Use of the site

By using this site you agree:

– Not to interfere or disrupt this website or any servers or networks that host this website.

– Not to use data mining, screen scraping, robots or any data gathering and extraction tools and interfere with security-related or any other features of this website.

– Not to link to this website or any part of this website in a way which takes advantage of our reputation or creates damages to it, including but not limited to suggesting or implying that you have any kind of association or affiliation with us or approval or endorsement from us when there is none, as well as in any other way that is illegal or unfair.

– You are able to register your personal account on our site. By registering your account, you are fully responsible for all personal information provided. We do not take responsibility for use of your personal data. We do not own and do not have direct access to your provided personal data e.g. bank card number, ID or any other sensitive information.

Terms of sale

By placing an order, you agree with the specific product price on the day of the purchase. In order for us to process your order, you are required to pay the full amount of the total value of the order which includes the product price and additional costs related to the order. Your order is confirmed after we receive the full payment amount for your order. We are not obliged to supply the product to you until we have accepted your order. We are also not obliged to accept your order. Confirmation of the order is sent to the e-mail address you have provided us. After order confirmation, both of the sides have an agreement object which is the order.

By placing your order, you agree and accept that the product may slightly differ from the one which is shown in photo materials due to digital visual material specifics and colour differences in screens.

Payment policy

We accept PayPal and credit cards for payment. Payment currency is GBP and its value is the total order amount.

Cancellation

We may cancel your order if the product is not available. In this case, you will be notified and the order amount will be refunded in the same way and to the same payment account which was used by ordering.

In case you want to cancel the order, you must send the cancellation request 12 hours after the order has been placed. Cancellation should be sent to us at [email protected]

In performing any obligation under these Terms and Conditions, our only duty is to exercise reasonable care and skill.

It is your responsibility to ensure that ordered products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the products will meet your individual requirements.

In the event of any dispute under these Terms and Conditions, the parties agree to negotiate in a good faith to resolve the dispute.

Coupon code

The coupons don’t work on already discounted items, such as 4,5kg yarns.

Return and refund policy

I’m afraid we do not offer refunds due to each item being personalised by colour. If you have any problems with your order though when it arrives please don’t hesitate to contact us. If you have placed an order, with the wrong colour, please get in touch within 24 hours so I can change this for you.

In case to return the item, the conditions have to be in compliance with the following regulations:
– Item must be unused.
– Item must be in its original packaging.
– Item must have all the materials which were together with it on the delivery.
– Item must have attached all the labels it had with it.
– You must do the claim for 7 days starting from the day of receiving the item. The claim must be done electronically via e-mail [email protected]
– You have to contact us before sending back the item.
In case of returning the item, you will be refunded the product value only.